The Harvest Consulting Group
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Director of Risk Control

Location : Chicago, IL
Job Type : Direct
Hours : Full Time
Travel : Yes
Relocation : Yes

Job Description :

Director of Risk Control


Our client, a reputable and growing company is looking for an experienced Director of Risk Control to join their team in Chicago, IL as a full-time employee. This is a great opportunity for someone who is system savvy with an ability to lead and provide outstanding service to clients. Our client offers a competitive compensation package, including great benefits and easy train access!



* Lead and direct the Risk Control Department to ensure prompt processing of Commercial & Personal lines claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers and loss adjusters.

* Direct supervision of Claims Executives. Other responsibilities include managing customer complaints/satisfaction, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination.

* Develop and implement best practices and processes for the Risk Control Department.

* Seek new business opportunities with new clients, or expand the role of the company with existing clients.

* Identify elements needed to develop a Risk Control Practice:

- Review client historical information – work with Client Executives to identify opportunities for risk control services and develop a plan.

- Generate leads that can benefit from services provided by the company.

* Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.

* Aggressively advocate for clients in coverage or claim issue disputes.

* Serve as a technical and information resource on claim matters for staff and clients.

* Review policy terms and conditions to analyze coverage for potential claim occurrences.

* Maintain/strengthen relationships with client decision makers, insurance buyers, and insurance company contacts.

* Determine risk management relationships with client decision makers, insurance buyers, and insurance company contacts.

* Prepare individualized client claim service handling instructions with carriers and TPAs.

* Coordinate and oversee delivery of agreed claim service from carriers and TPAs.

* Conduct TPA search upon request:

- Prepare RFP

- Review Proposals

- Coordinate Finalist Oral Presentations and office visits

- Facilitate client selection of TPA

- Final negotiations of terms

- Oversee implementation and monitor TPA claim service on an ongoing basis

Required Qualifications :


* Bachelor’s Degree 

* 7+ years of claims experience with strong hands-on coverage background in General Liability, Product Liability, Employment Practices, and Workers Compensation

* Insurance brokerage (strongly preferred) or relevant experience

* Consulting background is desired

* Comfort with and ability to make service recommendations to prospective and existing clients

* Ability to demonstrate leadership, communication, analytical, organizational, problem solving and interpersonal skills

* Experience using an agency management software; Applied TAM is a plus

* Microsoft Office ( Advanced Excel; Proficient Word, PowerPoint, and Outlook )

* Excellent written and verbal communication skills

* Experience working in a fast-paced environment

* Ability to travel around 6 times a year mostly in the US, and sometimes Canada

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