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Director of Clinical Operations

Location : Kentucky
Job Type : Direct
Hours : Full Time
Travel : Yes
Relocation : Yes

Job Description :

Director of Clinical Operations


Our client, an Urgent Care Provider, is seeking a Director of Clinical Operations in Kentucky. They started with 1 Clinic and 7 employees. Today, they employee over 700 employees with 44 Clinics, and will be opening multiple clinics by the end of 2017. They will be quickly expanding into new markets. They strive to make a difference in people’s lives and embody a great family culture. Their “patient first” mentality has guided their mission to provide convenient and compassionate care to the communities in which they serve.




  • Responsible for both clinical and non-clinical day to day operations of the clinics

  • Work with senior leadership to make decisions on new processes, initiatives and budgets

  • Help develop, maintain and monitor compliance with clinical protocols

  • Track current staff utilization to gauge adequate resources and request additional staff when necessary

  • Work with senior management to ensure that clinics are operating within budget

  • Approve and track timesheets and PTO requests from direct reports

  • Manage staff schedules

  • Assist senior management in identifying new service lines

  • Establish relationships and collaborate with supervising physicians when necessary

  • Arrange and lead the orientation and “boot camp training” of new clinic staff

  • Provide on-going training and mentoring for clinic staff

  • Provide discipline to direct reports when needed

  • Participation in community events and marketing initiatives

  • Implementation of new services in the clinics

  • Provide reports as needed to upper management and support overall company goals

  • Proactive resolution of issues that may arise 

  • Assist in the development of new clinics as needed

  • Must be willing to do other projects and tasks as needed by leadership

Required Qualifications :



  • 2-5 years of experience 

  • Excellent managerial, organizational and negotiation skills

  • Excellent verbal and written communication skills

  • Proven track record of success in a leadership role

  • Energetic and eager to manage multiple activities and priorities

  • Strong conflict resolution skills

  • Knowledge and expertise on the market

  • Ability to travel overnight as needed and work extended hours during clinic openings

  • Must alternate weeks being on-call with other Regional Director(s) of Clinic Operations

  • Must apply for KY and AL licensure (and additional states when needed) to accommodate future growth

  • BSN / MSN

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